Job ID - 0061290041
Job Details -
Analyze, clarify, and translate business requirements into technical or process specifications and serve as liaison between the stakeholder and project team.
Manage internal & external schedules, scope, and escalating resource issues.
Work closely with project teams, 3rd party solution provider & trading partners to test, deploy and stabilize new capabilities and enhancements.
Develop use cases, test scenarios, and/or prototypes and be heavily involved in testing and troubleshooting.
Work on several projects simultaneously in teams with other Solution Analysts and developers.
Document changes and create troubleshooting guides in partnership with Production Support teams to ensure sustainability of deployed applications.
Provide production support through stabilization and support production escalations.
Ability to work in across the globe through multiple time zones including being able to flex meeting times when needed.
Provide production support (L2 and above) for Factory Spares suite of applications, includes incident management, problem management, various systems / server’s maintenance release testing and validation.
Abide to Factory Spares APT, Agile / Scrum practices and ceremonies. Including quarterly planning schedules.
Document business problem and design solution for the business problem, translate and document them into technical requirement and specification for the APT.
Document acceptance criteria, business use case, test cases and scenario.
Performs and manages testing and checkout activities during release deployment across non-prod and prod environments.
Leads or performs configuration and maintenance of business activities including conversions, on-boarding and testing.
Provide incident management to users and stakeholders based. Will be required to provide on-call or off-hour support for mission critical applications.
Partners Production Support in the reduction of defects, improving user experience and reduced business impact due to incidents.
Compliances and other maintenance of business activities.
• Excellent communication and stakeholder management skills.
• Understand indirect procurement business process (factory and manufacturing related), warehouse and inventory management for multinational environment
• Good grasp of enterprise IT technologies including MS SQL, .Net technologies, Angular, cloud solutions and SAP (added advantage).
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